Refund policy

• Our products are handcrafted with care and, as a result, we do not accept returns or exchanges for change of mind, personal preference, colour preference, or minor variations that naturally occur due to the handmade nature of the product.
• Damaged or incorrect orders: If your order arrives damaged or you receive an incorrect product, please contact us within 48 hours of delivery.
• To process a damage-related claim, you must provide:
  • Your order number
  • A continuous unboxing video recorded from the moment the package is received, before it is opened
  • Clear photographs/videos of the damaged product
  • Clear photographs of the outer packaging and shipping label
• Our team will review the claim and, where applicable, offer an appropriate resolution such as a replacement or other remedy.
• Important: Claims submitted without the required unboxing video may not be eligible for a replacement or resolution.