Frequently Asked questions

1  Are Rani Pink products handmade? 

Yes. each Rani Pink piece is thoughtfully handcrafted, making every product unique and special.

2  Where do you ship? 

We ship worldwide

Shipping within India is complimentary.
International orders are shipped at an additional shipping charge, calculated at checkout based
on the destination and order

3  How long will my order take to ship and deliver? 

Orders are carefully prepared and dispatched within our stated processing time. Delivery timelines may vary depending on the destination. You will receive tracking details once your order has been shipped.

4  How can I track my order? 

Once your order has been dispatched, you will receive a tracking link/details via email or the contact information provided at checkout.

5  Do you offer international shipping? 

Yes, we ship internationally. Shipping charges for international orders are calculated separately and will be added at checkout.

6  What is your return/exchange policy? 

As our products are handcrafted and made with care, we have a [insert your final return/exchange policy]. Please refer to our Returns & Exchanges page for complete details.

7  Can I customise my order? 

Our products are designed as presented on the website and cannot be customised unless specifically mentioned on the product page.

8  Will my product look exactly like the image? 

As many of our pieces are handmade, slight variations in colour, texture, finish and detailing may occur. These subtle differences are part of what makes each Rani Pink piece unique.

9  How do I care for my Rani Pink products? 

Care instructions vary by product. Please refer to the Care Instructions provided on each product page.

10  What should I do if my order arrives damaged? 

Please record a continuous unboxing video from the moment you receive the package, before opening it. This is required for us to process any damage-related claims.

If your product arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number
  • The unboxing video
  • Clear photographs of the damaged product
  • Photographs of the outer packaging 

Our team will review the details and assist you accordingly.

Important: Claims without an unboxing video may not be eligible for a replacement or resolution.